Effectively managing digital products and customer support in WooCommerce is key to keeping customers happy and running your business smoothly. This guide offers simple instructions for common tasks like resending download links, adding downloads to an order, and downloading files. Whether you’re new to the team or need a quick refresher, these steps will help make things easier for you and your customers. If you would like help with WooCommerce on your website don’t hesitate to get in touch with us!
How to Resend a Product Download Link to a Customer
This section outlines the steps to quickly resend a download link to a customer who has lost their initial email or requires a new link. Following these instructions will ensure the customer regains access to their purchased digital products with minimal delay.
- Log in to your WordPress Dashboard.
- Navigate to WooCommerce > Orders in the left-hand menu.
- Find and open the relevant order by clicking the order number and name.
- Review the order to ensure the product is correct and the status is Completed.
- If the order is not marked as Completed, change the status to Completed (only if appropriate). This ensures that download links are active.
- In the Order Actions dropdown menu (usually on the right side of the screen):
- Select Email invoice / order details to customer.
- Click the Update button to apply the action. The customer will receive an email of their invoice with the download link(s).
How to Add More Downloads to a Customer’s Order
Learn how to enhance a customer’s order by adding additional downloads. This process is particularly useful when providing bonus content, resolving issues, or handling custom requests.
- Log in to your WordPress Dashboard.
- Navigate to WooCommerce > Orders.
- Find and open the relevant order by clicking the order number and name.
- Scroll down to the Downloadable product permissions section.
- Products with downloadable files will be displayed here:
- Click one of the products, and you will see the current number of downloads remaining listed beneath the product name.
- To change the number of downloads remaining, enter a new number in the Downloads remaining field. Leave blank for unlimited downloads.
- Once done, click the Update button in the upper right-hand side to save the changes.
Instructions for Downloading Files
This section provides step-by-step guidance for downloading files, ensuring you understand the process for accessing and verifying digital product files, either for personal use or customer support purposes.
On PC (Windows):
- Click the link to the file you want to download.
- Depending on your browser:
- Chrome: The file will start downloading automatically, and you can see the progress in the bottom-left corner.
- Edge: The file will start downloading automatically, and the progress will appear at the bottom of the window.
- Firefox: You’ll see a dialog box asking where you want to save the file. Choose a location and click Save.
- Once the download is complete, you can find the file in your Downloads folder.
- Supplemental Instructions
On Android:
- Tap the link to the file you want to download.
- Depending on your browser:
- Chrome: The file will start downloading automatically, and you can see the progress in the notification bar.
- Samsung Internet: The file will start downloading, and you’ll see a download icon in the notification bar.
- Once the download is complete, you can find the file in your Downloads folder or the Files app.
- Supplemental instructions: https://www.
androidpolice.com/find- downloads-android-phone- tablet/#:~:text=Open%20the% 20Files%20or%20My,view%20the% 20files%20you%20downloaded
On iPhone:
- Tap the link to the file you want to download.
- Depending on your browser:
- Safari: A dialog box may appear asking if you want to download the file. Tap Download. The file will be saved to the Files app under Downloads.
- Chrome: The file will start downloading automatically, and you can access it through the Downloads section in Chrome or the Files app.
- Once the download is complete, you can find the file in the Files app under the Downloads folder.
- Supplemental instructions: https://www.
geeksforgeeks.org/download- files-and-folders-on-an- iphone-or-ipad/
On Mac:
- Click the link to the file you want to download.
- Depending on your browser:
- Safari: The file will start downloading automatically, and you can see the progress in the top-right corner of the browser window.
- Chrome: The file will start downloading automatically, and you’ll see the progress at the bottom of the window.
- Firefox: A dialog box will appear asking where you want to save the file. Choose a location and click Save.
- Once the download is complete, you can find the file in your Downloads folder.
- Supplemental Instructions: https://support.
apple.com/guide/safari/ download-items-from-the-web- sfri40598/mac
General File Download Supplement Instructions for Various Platforms
